Shawn's Portfolio

My first big task at LRN was to create the company's first real Help Center. I started by dissecting the 630-ish page admin user guide and creating smaller, digestible articles to help clients and colleagues easily find the information they needed. From first release until the latest reports, usage increased by 1,098% (yes, really)!

Side note: Of the 644 articles in Help Center, 5 of the top 10 most popular articles house the product videos I created. More on that below!

Skills: Zendesk Guide, Project management

See it in action: Contact me

Fitting nicely in Help Center, my product videos are generally 3-5 minute higher level overviews of the company's tools. From clients to sales to prospects, the videos served as product introductions, refreshers, and valuable sales pitches. Videos have been updated regularly as changes occur to the site or products. 

Skills: Techsmith Camtasia, Script writing, Voiceover, Project management

See it in action: https://vimeo.com/629320051

Trial sites are a great way to introduce interested parties (prospects) to the platform of products and tools. I managed several of the trial sites, the content, the user access, and identified and reported bugs. Trial sites were introduced with the goal of reducing time to close on new deals, and increase the size of the deals. My time was cut too short to be able to report on realized numbers, but feedback from colleagues and prospects was overwhelmingly positive. 

Skills: Program Management, Pendo, One-pager authoring, Communication 

For clients: A recent acquisition meant we needed to migrate 1500 clients from one system to another. I stepped up to host monthly 2-hour long sessions with these clients to ensure they understood the product they were going to be migrating to. I have received numerous comments from folks that I was the sole reason they decided to stay with us or that they simply would have been lost without me. 

For clients and colleagues: Facilitated learning sessions using synchronous and asynchronous methods using a variety of mediums such as instructor-led training (live & virtual), recorded training sessions updated regularly, immersive programs giving learners hands-on experience with tools. In my career, programs varied greatly; some lasted 30 minutes, some were 8-hour days for 9 weeks at a time. 

Skills: Program management, Instructional design, Training delivery, Time management, Change management, LMS, Adobe Captivate, Articulate Storyline, WorkRamp

See it in action: Contact me

In partnership with Sales and Client Success Managers, I worked closely with prospect administrators and existing client administrators to introduce the company's tech stack. Understanding a variety of learning and communication styles was extremely valuable to be able to cater the conversation as appropriate. 

Skills: Presentation, Learning styles, Communication styles, Adaptability, Relationship management